Media
Media & Press
Press coverage, conference appearances and published writing by Vikas Goel.
December 2024 · Business Insider Africa
blackNgreen's AI solution slashes customer care costs by an unprecedented 40%
Feature article on blackNgreen's EVA AI platform. Vikas Goel quoted: "We built EVA from the ground up to address the complex needs of enterprises, harnessing AI to deliver smarter and more effective solutions. It's about enabling them to reimagine their future with limitless potential." Article details 40% cost reduction, 94% CSAT, 87% First Contact Resolution (up from 68%), and customer logos including Orange, MTN, Africell, Micoope, and Forza Delivery.
Read →March 2025 · Mobile World Congress, Barcelona
Nexiva launch at MWC Barcelona 2025
Nexiva, blackNgreen's AI voice agent platform, made its public debut at MWC Barcelona 2025 (Booth 6F-82). Vikas Goel led engineering and was appointed CTO of Nexiva in October 2025.
View on LinkedIn →May 2026 · LinkedIn (long-form article by Vikas Goel)
Sixteen million users in five days: the actual story
Founder retrospective on the MagicCall viral moment in 2017, when the consumer voice product Vikas Goel led at blackNgreen hit 16 million users on Google Play in five days. The article tells the uncleaned-up version: the infrastructure crisis, the retention reality behind the headline number, the product pivot that had to happen mid-flight, and the boring engineering disciplines that turned out to be the difference between surviving the spike and dying from it.
Read →Ongoing · YouTube
I AM THAT on YouTube
A long-running personal channel where Vikas Goel publishes on philosophy, self-inquiry, and the inner side of intelligence.
Read →Ongoing · medium.com/@vikgoel
Writing on Medium
Long-form essays and technical pieces on AI, software architecture, and the engineering of voice systems.
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